RETURN
At Trendmol.com, we understand that online shopping can be a hit or miss experience. That’s why we’re proud to offer our 30-day no-hassle return policy. If for any reason you’re not completely satisfied with your purchase, you can return it for a full refund within 30 days of purchase. Just remember to contact us first to initiate the return process and make sure the item is in new, resellable condition.
RETURN NOT ACCEPTED
30 days have passed
If the customer made any damage, used, and did not resell condition the products.
Without contacting the customer return the product.
RETURN INSTRUCTIONS
First, visit our contact page
Email us including this information
Order number
A clear photo or video of the returned item.
When we reviewed your query and if we determine that this product is eligible for a return, you will get a confirmation email and also get return instructions. If you didn’t receive any mail, please check your spam and junk mail or contact us.
DAMAGE OR DEFECTIVE
We take great care in packaging and shipping your products, but if you receive a damaged or defective item, please contact us within 5 days of receiving it. We’ll work with you to quickly resolve the issue.
WRONG ITEMS
We are truly sorry for this inconvenience.
If you received the wrong item, please don’t hesitate to contact with us. We will make it right. You must need to contact us within 7 days of receiving a wrong item. In this case, we will be responsible for paying shipping charges for all types of returns.
If you purchase the wrong item and already received it, in this case, the customer must inform us within 7 days to solve this issue, and also customer will be responsible shipping charge for this.
REFUND
NOTE: Items must be unused and in their original packaging to qualify for a refund.
You can expect a refund within 1 week when your returned products are successfully received.
We will refund your original payment method. (When you use a payment method for purchasing on our site)
After your return has been processed, you will receive an email with the details of your refund. If you haven’t received any emails, please check your spam folder. If you haven’t received your mail yet, please contact us. We are delighted to assist you.
Your refund may take some time to be formally issued; if you haven’t received it after 7 days, check your bank account again before contacting your credit card issuer. Next, contact your bank because refunds can sometimes take a while to post due to processing delays. Please contact us once you have completed the preceding steps.
GUEST-PURCHASE
Our guest-purchase option allows you to shop with us without having to register an account. However, our return and refund policy applies to all purchases, including guest purchases.
EXCHANGE
You must notify us within 7 days to exchange the product.
CONTACT INFORMATION
Phone: +1 (214) 898-1788
E-mail: [email protected]
Address: 75r Railroad Ave, South Hamilton, MA 01982, USA